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Reasons To Use Live Help Chat
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by: Serge Frolov
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Word Count: 354
Nowadays Internet is widely used by any type of enterprise all over the world and that is notorious fact. Moreover, since English is the language of international communications, apparently every enterprise wants to extend their services and power over the whole virtual world. And when it comes to customer support, I strongly believe that every business may experience difficulties, more or less.
A toll free phone is established way and in common practice of providing customer support. But for the majority of international audience 800 phones are not accessible. In other words, for people outside the US your toll free phone may be just unavailable or not that free at all.
Though the enterprises offer their services through the Internet then why not to try electronic alternatives? Online customer service has some real advantages. First of all, the live chat service is usually cheaper. Let’s make some comparison: live help service costs about $19 per month per operator with unlimited chat sessions, while toll free phone costs about $0.06 per minute of conversation. It is not a rocket science to calculate your average monthly expenses.
Also, it is cheaper because operators get more productive with live chats since it is not uncommon to handle several chat sessions at once, this is hardly possible with phone calls.
If you ever studied a foreign language you know that writing is much easier than talking. The same with phones and chats – for non-native English speakers it is much easier and comfortable to describe a problem by typing rather than talking.
With live chat you can save and later review your chat sessions. This may be useful to find out typical questions and compile a FAQ list, or for discussing it with your operators and training them.
Let me notice that the main goal of this article is not to convince you to use live chat as a replacement of toll free phones. Instead, I want to show you how and why use it along with phone support, since it has some real advantages. Later, you will understand which method suits your needs better or you will stick to both of them.
About the Author
If you are still hesitating whether you should use live help service or whether it will fit your needs, please don't be. Check out xooChat Live Support tool for more info.
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